VA Medical Centers/CBOCS/Pharmacy Information

All VA Medical Billing Questions or Statement Concerns Call 
1-877-881-7618 (Colorado)

Local VA Medical Centers (Specialty Care)

Iowa City VA Medical Center

601 Highway 6 West

Iowa City, Iowa 52246-2208

319-338-0581 | 800-637-0128


The (VA) Central Iowa Health Campus has become overcrowded, and has moved some of their departments to the federal building.

Iowa City Federal Building

400 South Clinton

Iowa City, Iowa 52246

Departments making the move from the hospital to the federal building include:

·       Dental clinic and dental laboratory

·       Physical therapy and rehabilitation services

·       Prosthetics and a prosthetics laboratory

·       Education services

·       Information technology (IT)

·       Compensation and pension clinic (service connection doctor appointments.

VA Central Iowa Health Care 
Des Moines VA Medical Center
3600 30th St
Des Moines, IA 50310

515-699-5999 | 800-294-8387
Patient Advocate - Mindi O'Kane (515) -699-5421 or 800-699-5934, Ext. 5421


Local VA Outpatient Clinics (Primary Care)

VA Central Iowa Health Care 

Mason City Iowa Community-Based Outpatient Clinic

520 S. Pierce, Suite 150
Mason City, IA 50401

641-421-8077 | 800-351-4671
Fax: 641-494-5005

Decorah, IA VA Community Based Outpatient Clinic
915 Short St.
Decorah, IA 52101

Phone: 563-387-5840
Fax: Not Available

Coralville, Iowa VA Community Based Outpatient Clinic
520 10 Ave Suite 200
Coralville, IA 52441
319-358-2406 | 319-688-3365

Waterloo, Iowa VA Community Based Outpatient Clinic

945 Tower Park Drive
Waterloo, IA 50701

Phone: 319-235-1230
Fax: 319-235-1229


Local VA Pharmacy Numbers:

VA Central Iowa Health Care System Pharmacy (Des Moines/Mason City vets)

24/7 Automatic Refill Line: 1-855-560-1717(Press 1)
Live person - pharmacy: (515) 699-5832
To hear your upcoming appointments: 1-855-560-1717 (Press 2)


Iowa City VA Health Care System (Waterloo/Coralville/Decorah/Iowa City vets)

24/7 Automatic Refill Line: (855) 560 – 1720 (Press 2)

Live person - pharmacy: (319) 338-0581 Ext 5107
M-F 8:30 am – 5 pm
To hear your upcoming appointments: (855) 560 – 1720 (Press 1)

Barn and Flag

Are you eligible for VA health care?

If you served on active duty, and separated under conditions other than dishonorable, you may qualify for VA health care.

If you separated under a dishonorable discharge, visit to find out if you qualify for health insurance.

If at least one of the following applies to you, you probably qualify for VA health care:

  • You receive financial compensation (pay) from VA for a service-connected disability.
  • You were discharged for a disability that happened or was made worse in the line of duty.
  • You are a recently discharged Combat Veteran.
  • You receive a VA pension.
  • You are a former Prisoner of War.
  • You have received a Purple Heart.
  • You receive (or are eligible for) Medicaid benefits.
  • You served in Vietnam between January 9, 1962, and May 7, 1975.
  • You served in Southwest Asia during the Gulf War between August 2, 1990, and November 11, 1998.
  • You served at least 30 days at Camp Lejeune between August 1, 1953, and December 31, 1987.

If none of the above apply to you, you may still qualify for care based on your income. Learn more about how the amount of money your family makes (income threshold) can affect your eligibility for VA benefits.

                                                                  Utilizing the VA Medical Centers for Healthcare

All veterans are encouraged to enroll in the VA Health Care System. VA health care is not health insurance. It acts as a supplement to health care. Enrolling into a VAMC (Veterans Affairs Medical Center) will satisfy obtaining the minimum essential coverage under the affordable care act.

If you served in the active military, naval or air service, and were separated under any condition other than dishonorable, you may qualify for VA health care benefits. Current and former members of the Reserves or National Guard who were called to active duty (other than for training only) by a federal order, and completed the full period for which they were on orders to active duty, may be eligible for VA health care as well. Minimum duty requirements: Most Veterans who enlisted after September 7, 1980, or entered active duty after October 16, 1981, must have served 24 continuous months or the full period for which they were called to active duty in order to be eligible. This minimum duty requirement may not apply to Veterans who were discharged for a disability incurred, or aggravated in the line of duty, discharged for a hardship, or received an “early out.” Since there are a number of other exceptions to the minimum duty requirements, VA encourages all Veterans to apply in order to determine their enrollment eligibility.
The VA is not health insurance. Many veterans depend solely on the VA for their healthcare needs. Some have dropped their medicare and supplemental insurances. That works for a while until they need emergency services. The VA will not pay for an ER visit to a local hospital - unless a vet is service-connected for that condition, and/or a Dr. can verify it was without a doubt that veteran was in a emergency situation that could not wait to get to a VA ER room.  The VA is a backup plan to your health care needs. Most veterans utilize the benefits of going to the VA to supplement help with prescription drug costs, hearing aids, and eye glasses. even if you may not think you need the VA right now for these items, you may need their services in the future. There are services that Medicare does not cover, but the VA will.   You have to be service-connected specifically for dental, or 100% service connected to get dental services through the VA. There are new affordable plans available through the VA to purchase out of pocket dental plans through Delta Dental and MetLife.
The VA has specialty care teams that individuals can use that may be more cost effective to use, than what is available through their health insurance plans.  The benefits of how you can use the VA have to be personalized to you as an individual. It will not be the same as your next doors neighbor’s needs everyone is different.